![]() ![]() To install MTR on Red Hat-based Linux distributions, run this command: sudo yum install mtr If this command doesn't give you a resolution, then append a subdomain: dig Perform dig on your endpoint DNS URL: dig .com A node with a high load causes latency or packet drops in your traffic.Įxample test that uses tracert: tracert Advanced troubleshooting techniques for macOS and Linuxįind your Client VPN endpoint node IP addresses An sudden spike in RTT might indicate that there's a node with a high load. Then, look for any hops that show an sudden spike in round-trip time (RTT). Perform a tracert to the destination URL or IP address. To perform further tests, use the tracert command utility tool. This message indicates that these hops aren't responding to the ICMP probes. Ignore any hops with the No response from host message.However, you can still use MTR to confirm that there's no packet loss on the intermediate ISP links. For example, check for loss on the last hop or destination, and then review the preceding hops. Search the text file for any losses in the % column that are propagated to the destination.Choose Copy text to clipboard, and then paste the output in a text file.Run the test for approximately 1 minute, and then choose Stop.For Host, enter the destination IP address, and then choose Start.Download and install WinMTR from the SourceForge website.If this command doesn't give you a resolution, then append a subdomain: Perform nslookup on your endpoint DNS URL:.These methods help remote users troubleshoot network connectivity issues between their local device and the Client VPN endpoints.įind the Client VPN endpoint node IP addresses If the preceding methods don't resolve the issue, then have your users complete the following troubleshooting steps. If you don't require internet traffic to be forwarded over the VPC, then activate split-tunnel on the Client VPN endpoint. A geographically separated user might experience latency, packet loss, or intermittent connectivity to resources in the virtual private cloud (VPC) or over the internet. Review where users are located in relation to your Client VPN endpoint. ![]() If there's a poor connection or bandwidth constraints, then it's a best practice to connect with a faster or more stable connection. Note: Replace Default Gateway IP with the IP address of the default gateway. Or, on Windows, macOS, or Linux-based systems, use ICMP to test connectivity to the default gateway.Ĭheck the stability of a Wi-Fi hotspot connection: Ping It's a best practice to test from the same AWS Region as the Client VPN endpoint. To troubleshoot this issue, have your users test connection speeds with a performance tool, such as the Speedtest website. If a user accesses a hotspot in a shared location, then the user might experience bandwidth restrictions. Users might have a poor connection with a low signal. Users on a mobile network or Wi-Fi hotspot Resolution Review how users connect to the Client VPN endpoint Does the user still experience packet loss, latency, or intermittent connectivity issues to external resources when not connected to Client VPN?.What resources do users access when they experience packet loss, latency, or intermittent connectivity issues?.Where are the affected users located in relation to the Client VPN endpoint?.How do the affected users connect to your Client VPN? For example, do they connect through a fixed internet connection, a local Wi-Fi hotspot, or a mobile network?.Does this issue affect all users, or only users on a specific internet service provider (ISP) or at a specific remote location?.To diagnose packet loss, latency, or intermittent connectivity issues in your Client VPN connection, first test the network to isolate the source of the issue: ![]()
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